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7 tips to help you choose a removal company with confidence

25th June 2017

They say that moving house is one of the most stressful experiences you’ll ever have to go through – and whilst it’s exciting, it’s not difficult to see why this rings true. There are so many things to think about – and your furniture and belongings have to be packed up and relocated. Given the fact that your cherished possessions are going to be temporarily in someone else’s hands, it’s natural to feel anxious and uncertain when choosing a removal company. This handy checklist ensures that you can easily find a reliable firm who will support you throughout the move with your best interests at heart.

‘Cheap’ isn’t the same thing as ‘value for money’

Budget and costs are going to factor highly on your list of criteria when choosing a removal company. Remember that whichever company you decide to go with is going to be handling your prized possessions – so they’ll need to have the experience and expertise to handle and transport them properly. Whilst it’s tempting to go with the lowest price, it’s always a good idea to weigh up the quote provided with what you are actually getting. A company may appear to be more costly – but for that price they could include added extras you may not have considered – and a much better service to boot.

Ask about specialist experience

When you initially contact a removal company for a quote, you should feel as though they are asking a lot of questions and really want to get to know your situation before they go ahead and provide a quote. If you have specialist requirements you’ll need to discuss them as early as possible – and check whether the companies you are considering are able to take them on. Not all removal companies will offer certain services seen as ‘specialist’ – so assuming that they do in the early stages could cause a lot of hassle further down the line when you find you have to enlist the help of a different firm. ‘Specialist’ requirements may include large or fragile objects, high value furniture and antiques, musical instruments or goods destined for abroad. At Johnsons, we provide a holistic service, specialising in domestic and international relocations and moves of all shapes and sizes.

Ask to see real feedback

It’s paramount that you ask for honest testimonials when choosing a removal company. Honest, real reviews offer tangible proof that real people have had a positive (or negative) experience with the provider you are considering – so this is one of the only ways you can get a feel for the type and quality of services they offer. At Johnson’s we’ve proudly built our business on word of mouth recommendations – you can find many reviews on referenceline, visit referenceline.com.

Are they industry accredited or recognised?

Fortunately, the removals industry is regulated and supported by several industry bodies and recognised awards – which makes locating a reputable removal company a little easier. The main regulatory body to look out for is the British Association of Removers, or BAR. To be BAR accredited removal companies must meet certain criteria, including specialist training, extensive experience and the necessary professionalism required for the work they carry out. They are also regularly vetted and assessed by a central body to ensure that high standards are maintained, so when you choose a BAR accredited mover, you can be sure that your belongings are in the safest of hands. Established in 1871, we are proud to be BAR accredited, which means you can always expect a high standard of service when you choose to move with us.

Will extras cost you extra?

The moving process involves more than simply taking stuff from A to B. For example, you may need help with packing your items, cleaning your property once it is empty or storage for your belongings whilst you wait to move into your new property. Johnsons provides secure, specialist storage facilities, packing services, and cleaning for our clients – so you can be sure that your requirements can be taken care of comprehensively, without having to go to the trouble of sourcing additional services from other providers.

Are you covered by their insurance?

Even with the greatest of care, accidents can sometimes happen. Whoever you choose to handle your belongings should be properly and adequately insured – so that if anything is broken or damaged you’ll receive replacement or compensation in a timely manner. At Johnsons we provide insurance cover of up to £150,000 for all clients as standard – so you can rest safe in the knowledge that your valuables are fully protected.

Opt for peace of mind and reduced stress

Yes, moving house is one of the most stressful things you’ll ever have to go through. But wouldn’t it be nice if just one element of the process was simple and easy? Choose a removal company that handles your possessions with the care and consideration they would afford to their own, rather than adding to the natural anxiety you’ll feel as you move on to pastures new. At Johnsons this is our main focus – as we handpick our dedicated staff to deliver a friendly, attentive, professional service. We’re flexible and work around you – so if you need to relocate across several dates, require only a partial move or specialist support we’re on hand to help.

Planning to relocate in the near future? Learn more about Johnsons here – or get in touch with us today to discuss your requirements.



You did everything that we asked. We have used Johnsons 3 times in the past 2 years and have always found them professional and the removal guys really friendly and courteous.

Mr & Mrs Green, Cheshire

An excellent service carried out by people who cared. Right through from quotation to move into storage and back out again.

Mr Wyatt, Coventry

Very impressed with the service offered from beginning to end. Overall, very good value for money.

Mr & Mrs Langman, Wilmslow

Everything was done very well and to our satisfaction.

Dr & Mrs Cowell, Northwich

I send my deepest appreciation for the hard work and polite good spirits not to mention speed with which the men did their job. Many thanks to them and your firm for another successful and minimal street move. I wouldn’t hesitate to use you again.

Mrs Haselhurst, Warrington

Everything went very well, the move was brilliant. Any comment would be I lost my snake and the guys wouldn’t help look for him as they were scared (he has been found now).

Mr & Mrs Obbard, Llanerchymedd

Very helpful with what turned out to be a very difficult move. The movers were great, helpful, friendly and nothing was too much trouble for them.

Dr Millard, Buxton

Thank you for packing us up and moving us into our new home.
Everyone was brilliant, friendly, professional and funny. Most stress free move I’ve ever had and I’ve done quite a few house moves.

Mrs Kirlew

With all best wishes and again my appreciation for your most courteous and helpful attention throughout my association with Johnsons.

A pleasurable experience from start to finish.

Aurea Elizabeth Saunders
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Relax in the comfort of a BAR accredited company

Johnsons is a member of the British Association of Removers (BAR), which means that you can be sure that we deliver the highest standards demanded by the UK’s leading trade association.

We are accredited by a number of industry bodies for quality management, health and safety, and risk management.

The certifications and accreditation below are evidence of our commitment to doing things right.

The quality of our work is independently monitored by Referenceline. You can read many testimonials and reviews of our work online at www.referenceline.com.